Return policy
1. Right of Withdrawal
1.1 As a consumer, you have the right to withdraw from the agreement for the purchase of products within a statutory cooling-off period. The cooling-off period starts on the day after receipt of the product and typically lasts for 14 days, unless otherwise specified by applicable laws and regulations.
2. Exercise of the Right of Withdrawal
2.1 To exercise your right of withdrawal, you must notify us of your decision to withdraw from the agreement within the cooling-off period. You can do this by means of a clear statement, for example, in writing by post or via email, in which you provide your name, address, order details, and your intention to withdraw.
3. Return of the Products
3.1 You must return the products to us immediately, but no later than 14 days after notifying us of your withdrawal. The costs and responsibility for the return shipment are at your own expense unless otherwise agreed or required by applicable legislation.
3.2 Conditions for Returns
To qualify for a return, the items must meet the following conditions:
The items must be in their original and good condition, without makeup stains, smoke odor, sweat odor, or signs of wear or damage.
The items must be accompanied by the original labels.
3.3 To complete your return, please follow the steps below:
Contact our customer service at info@yasdelya.com and provide your order details.
You will receive a return form from us that you need to fill out and include with your return shipment.
Carefully package the items in the original packaging or a similar protective packaging.
Send your return shipment to the address indicated on the return form.
Ensure that you keep the shipping receipt as proof of shipment.
4. Refund
4.1 Upon receipt of the returned products, we will refund the cost of the products within 14 days. This refund will be made using the same payment method you used for the original transaction unless expressly agreed otherwise.
5. Conditions for Return
5.1 To qualify for a return, the products must be unused, undamaged, and in their original packaging. If reasonably possible, you should attach all labels and price tags to the products. We reserve the right to refuse returned products if these conditions are not met.
6. Exceptions to the Right of Withdrawal
6.1 The right of withdrawal does not apply to products that have been personalized specifically for you or to products that cannot be returned for hygienic reasons, such as underwear or swimwear, unless otherwise specified by applicable legislation.
7. Contact Information
7.1 For questions, comments, or exercising your right of withdrawal, please contact us.
Also, contact our customer service (info@yasdelya.com) if you have any questions about the return procedure or if you are unsure if your item qualifies for a return.
This return policy may be subject to change without prior notice. Please regularly check our website for any updates to the return policy.